Refund policy

Returns and refunds

We want you to love what you ordered. If something isn't right, email info@3dnearyou.com within 30 days of delivery with your order number.

Damaged, broken or wrong items

Send us a photo and we'll reprint or replace it, or give you a full refund, at no cost to you. You don't need to send it back.

Regular items

Unused items in their original condition can be returned within 30 days of delivery. We'll send you the return address. Return shipping is paid by the customer unless the item was damaged or wrong. Your refund goes back to your original payment method within 5–10 business days after we receive the item.

Personalized and custom items

Items made just for you (names, numbers, photos, custom figures and custom quote prints) can't be returned for a change of mind, because we can't resell them. If there's a printing defect or we made a mistake, we'll fix it or refund you.

Cancellations

You can cancel any order before it is printed or shipped for a full refund. Email us as soon as possible.